Should You Outsource Your IT Support?

Outsourcing IT support can save you a considerable amount of money, and increase your return on investment (ROI). The initial costs of outsourcing are typically lower than those of hiring an employee to perform the same task. As long as you do not expect to remain unchanged over a period of time, you should be able to reduce or eliminate the cost of your IT support with outsourcing.

First and foremost, you need to determine your IT support needs.

Do you require regular software support, such as bug fixes, or do you prefer to hire an in-house IT professional for this job? There are pros and cons to each option. If you prefer to outsource your IT support needs, you will save time and money by contracting with a smaller company or firm that provides IT support in-house.

If you choose to contract with a larger firm, however, it is likely that you will have to pay a monthly fee, or at least agreed upon fees for each hour you assign the in-house professional to perform the task. This means that you may be paying additional fees to cover the cost of the contract to the outsourced firm. This can cost more than the lower cost of outsourcing the IT support.

Because outsourcing firms typically do not have employees, they are considered to be independent service providers, and not employees for tax purposes. In general, they will be paid wages and benefits. That said, most IT support companies will offer a certain number of sick days during which employees are not needed.

It may seem that their job is to come in on short notice, but the fact is that it may take several days to prepare a solution that meets your needs. During these times, you will not be able to get help from your local firm. They may be able to provide support in advance, but you must be prepared to stand behind the decision to outsource your IT support.

Ensure Your Provider Can Handle Your Sized Company

Another concern is whether the outsourced IT support provider has the capability to handle the increased amount of work load that comes with outsourcing. Large companies often have supervisors who can administer the different tasks necessary to maintain the company’s security and prevent unauthorized access to its network. You may have fewer supervisors available for your IT support needs if you outsource your IT support to the outsource firm.

Therefore, you need to find a suitable solution that addresses your particular needs. For instance, if you have a high risk company and need to have someone on hand to fix security vulnerabilities, you may find that in-house personnel will be sufficient. In such cases, the in-house IT specialist is less costly than contracting with a service provider.

Additionally, you will be able to stay ahead of the game with effective and appropriate information security solutions. And, you may discover that you actually enjoy working more effectively together with an independent company.

When you outsource your IT support, it may be possible to avoid having to train your staff on the necessary methods and procedures. They can begin to work from a template, which will be designed for the job. The template may also include training materials that are easily read and understood.

  • It is also possible to outsource your IT support,
  • but there may be some additional charges.
  • For instance, you may need to give the firm a copy of your computer operating system support.

This will include your firewall configuration, if applicable.

You may also have to pay for hosting, and for training of IT professionals and technical staff. So, you should consider the total cost of outsourcing and then evaluate it against your specific IT needs.

Whether you decide to outsource your IT support or hire an in-house employee, it is important to consider the benefits of outsourcing. You may end up saving money and time while getting top notch IT support.